Capability

Corporate Plan 2020-2021

To ensure we achieve our stated purpose, we will build and maintain our capability over the four years of this plan by focussing on the following themes:

Legislative

• Implement the expansion of the Federal Court’s jurisdiction in respect of corporate crimes.
• Implement the National Native Title Tribunal’s possible expanded function in respect of dispute resolution (subject to legislation).
• Harmonise family law rules, forms, practices and procedures.
• Improve family law case management pathways.
• Deliver a national structure for family law registrars and family consultants.

Administrative

• Restructure service delivery to streamline and maximise services provided to our clients.
• Leverage and scale the National Enquiry Centre.
• Deliver services via a range of locations throughout Australia, including regional and remote.
• Aspire to be innovative and commit to a culture of continuous improvement and organisational reform.
• Implement and maintain strong governance arrangements to ensure we are accountable, open, collaborative and responsive.
• Achieve financial sustainability by realising further savings in an effort to achieve a balanced budget.
• Invest in leadership and management to ensure our leaders are responsible, visible, respected and trusted.
• Commit to workforce planning and capability actions as a direct result of COVID-19 learnings and recovery.

Digital

• Transform our business through digitisation and other modern service reforms, with a focus on ongoing reforms as a result of COVID-19 learnings.
• Increase our Information and Communication Technologies (ICT) capability and align our ICT strategies to whole of government initiatives.
• Implement agile systems and processes with the capacity to navigate and respond to change.
• Standardise systems and processes that allow us to rapidly respond to client needs.

People

• Invest in our people to deliver the best outcomes and support a strong and respectful organisational culture.
• Develop and maintain a robust and dynamic workforce-planning model consistent with the APS workforce strategy.
• Maintain support for ongoing learning and performance development.
• Build a diverse and inclusive workplace.
• Form positive and influential relationships with our stakeholders to support better outcomes for the Australian people.