Capability

The Listed Entity requires skilled people, contemporary technology, fit-for-purpose infrastructure and effective governance to deliver efficient corporate and registry services to the Courts and Tribunal. These capabilities will be strengthened through workforce planning, targeted capability development, technology investment, facilities management and continuous improvement of governance, security, risk and compliance frameworks.

Workforce

People are central to the success of the Listed Entity. Their knowledge, expertise and dedication support the effective administration of justice and the delivery of trusted services to the judiciary, court users and the broader community.

The Listed Entity is committed to building a skilled, connected and high-performing workforce that demonstrates integrity, accountability and professionalism, and responds to changing service needs.

The Listed Entity values diversity, flexibility, inclusion and accessibility, recognising that different backgrounds, cultures and perspectives strengthen organisational outcomes.

During 2026–27, capability development will focus on leadership, learning, career development and practical support for managers. Capability gaps identified through internal and stakeholder feedback as well as benchmarking against comparable organisations will inform future capability development.

This approach is informed by Australian Public Service (APS) wide workforce strategies and the Listed Entity’s Reflect Reconciliation Action Plan, which support diversity, inclusion, accessibility and cultural capability across the organisation.

Strategic Commissioning Framework

In 2026–27, the Listed Entity will reduce outsourcing of core work in accordance with the APS Strategic Commissioning Framework, with an initial focus on reducing outsourced People and Culture resources for payroll processing.

ICT

The Listed Entity requires contemporary, secure and reliable ICT capability to support the administration of justice and the delivery of corporate and registry services across the Courts and Tribunal.

The Listed Entity's technology strategy focuses on maintaining fit-for-purpose technology, improving interoperability and reducing complexity across the technology environment, while ensuring alignment with whole-of-government standards, policies and frameworks.

The Listed Entity will continue to strengthen its technology capability through investment in modern digital platforms, information management, data capability and technology governance. These capabilities support operational resilience, service reliability and the ongoing delivery of accessible and effective services for judicial officers, staff and court users, while embracing opportunities associated with emerging technologies such as AI using responsible, explainable guardrails and governance measures.

Digital Court Program

The Digital Court Program remains a key element of the Listed Entity’s digital transformation agenda. It provides scalable, sustainable and user-centred digital services that support the administration of justice.

This includes enhancing case management capabilities, improving information management practices, while strengthening resilience and data governance. The program also supports the continued development of CourtPath and associated digital platforms to meet the evolving needs of the Courts and Tribunal and court users.

The Digital Court Program demonstrates the value of progressively replacing legacy technologies with contemporary, unified digital services.

Building upon these successes, and in alignment with broader Australian Government digital objectives, the Listed Entity will continue to invest in technology platforms and architecture that improve flexibility, interoperability, security, accessibility and long- term sustainability.

Recording and Transcription Program

The Recording and Transcription Program is a key element of the Listed Entity’s service resilience and digital capability agenda. The program responds to recent disruption in the delivery of court recording and transcription services by strengthening the reliability, security and sustainability of arrangements that support hearings across the Courts and Tribunal.

Following performance issues and the administration of the previous provider, the Listed Entity established interim recording and transcription services managed within the Listed Entity and supported by a multi-provider panel of transcription service providers. This interim model has reduced single- provider dependency and improved oversight, but it is more costly and labour-intensive than the previous outsourced model and is not suitable as a long- term arrangement.

The Listed Entity will continue to transition recording and transcription services to a more sustainable, Court-controlled model, including exploring emerging technologies. This work is expected to improve service reliability, protect sensitive court information, strengthen accountability, and provide better visibility of costs, demand and service performance. It will also support timely and affordable access to transcripts, reduce reliance on manual processes, improve business continuity and strengthen financial sustainability.

To support these objectives, the Listed Entity will examine and implement appropriate funding and cost recovery arrangements for the continued provision of court recording and transcription services, consistent with government policy and access to justice considerations.

Information security

The protection of information and systems is a critical component of the Listed Entity's technology capability. The Listed Entity will maintain information security, cyber security and technology governance arrangements designed to support the security, integrity and availability of its information and communications technology environment.

Information security capability will continue to support compliance with relevant Australian Government security requirements, including the Protective Security Policy Framework (PSPF) and Information Security Manual (ISM), and assist the organisation to manage technology and information-related risks appropriately. These capabilities support the secure delivery of services and the protection of information assets entrusted to the Courts and Tribunal.

Infrastructure

Investment in infrastructure is guided by the strategic priority to ensure that the facilities of the Courts and Tribunal are safe, secure, fit-for-purpose and accessible.

To deliver on this commitment over the four years of this plan, the Listed Entity will:

• develop a strategic property plan for facilities maintenance and future tenancy requirements
• deliver major property projects, including additional migration capacity and associated works
• optimise workspaces to suit contemporary work practices
• update onsite personal security arrangements for judges, staff and court users.

Court buildings and facilities are essential assets that deliver core services to the Courts and Tribunal and the community across a broad geographical landscape providing accessible environments for the judiciary, staff and court users. They are integral to effective judicial function and directly support access to justice for the community by providing appropriate physical and operational environments.